Cancel Policy
We get it – sometimes plans change, and that’s okay! At Lotus Masale, we want to make your shopping experience as hassle-free as possible.
When Can You Cancel Your Order?
- You can cancel your order before it has been shipped. Once the order is on its way, we won’t be able to cancel it.
- If you’ve paid in advance, don’t worry – you’ll get a full refund once the cancellation is confirmed.
How to Cancel Your Order:
- Reach Out to Us: Just call or email us with your order details as soon as you decide to cancel.
- Quick Confirmation: We’ll check the status and confirm the cancellation right away.
Refund Process:
- For prepaid orders, refunds will be processed within 7-10 working days to the original payment method.
- For cash-on-delivery orders, no refund is needed as payment hasn’t been collected yet.
Need Help?
Phone: 7378599599
Website: www.lotusmasale.com
Email: support@lotusmasale.com
We’re here to make every order a delight – thanks for being a part of the Lotus Masale family!
