Refund and Returns Policy

At Lotus Masale, we are committed to ensuring customer satisfaction by delivering high-quality products. If you receive a damaged, expired, or incorrect item, we are happy to assist you with a return or refund.

Return & Refund Eligibility:

• Returns and refunds are applicable only for damaged, expired, or incorrect products.
• You must raise a return or refund request within 5 days of delivery.

Return & Refund Process:

1. Contact our support team via phone or email within 5 days of receiving your order.
2. Share your order ID along with clear photos of the damaged or expired product.
3. Once verified, we will arrange for a replacement or initiate a refund as per your preference.

Refund Timeline:

• Once the return request is approved, refunds will be processed within 7 business days to the original payment method.

Non-Returnable Items:

• Products that are opened, used, or not in their original condition will not be eligible for return or refund unless they are defective or expired.

Phone: 7378599599
Website: www.lotusmasale.com
Email: support@lotusmasale.com

We appreciate your trust in Lotus Masale and are committed to providing you with the best possible service.