Refund and Returns Policy
At Lotus Masale, we are committed to ensuring customer satisfaction by delivering high-quality products. If you receive a damaged, expired, or incorrect item, we are happy to assist you with a return or refund.
Return & Refund Eligibility:
- Returns and refunds are applicable only for damaged, expired, or incorrect products.
- You must raise a return or refund request within 5 days of delivery.
Return & Refund Process:
- Contact our support team via phone or email within 5 days of receiving your order.
- Share your order ID along with clear photos of the damaged or expired product.
- Once verified, we will arrange for a replacement or initiate a refund as per your preference.
Refund Timeline:
- Once the return request is approved, refunds will be processed within 7 business days to the original payment method.
Non-Returnable Items:
- Products that are opened, used, or not in their original condition will not be eligible for return or refund unless they are defective or expired.
Contact Us:
Phone: 7378599599
Website: www.lotusmasale.com
Email: support@lotusmasale.com
We appreciate your trust in Lotus Masale and are committed to providing you with the best possible service.
